How to Contact Us

At Morplan, we know how important it is to have real people available when you need them most. That’s why we make it easy to get in touch in whatever way works best for you. Prefer a quick answer? Call our team or start a live chat online. Need a more personal touch? Book a video call and talk face-to-face with an expert from wherever you are. Or, if you’d rather see things in person, drop into one of our four UK stores where you’ll find great stock levels, no minimum order, flexible ways to pay, and friendly teams ready to share their advice.

We’ve built our service around convenience and support – whether that’s same-day local delivery from your nearest store, guidance on choosing the right products, or simply a helpful conversation about what will work best for your business. However you choose to reach out, you’ll always find real people who care about making your retail life easier.

Strategically positioned across the United Kingdom, we have regional Morplan stores which are open to the public Monday to Friday - find out more.

Contact your closest store using the details below:

If you haven't found the answer to your question on our help page or you are experiencing any problems with your products, order or website, please call the number above. We have a team of trained staff who can answer your questions, no matter how big or small they are. They are also more than willing to answer questions related to any Morplan product, or any other service we provide.

We're available Monday through to Friday between 9.00am and 5.00pm.

If you would like to return goods, contact customer services directly. It's advisable to obtain a receipt from your carrier or Post Office. We can arrange collection, at your request, at a cost of £7.00 + VAT per parcel for England and Wales. Please ring for a quotation for Scotland, Northern Ireland and offshore islands.

Our business is geared up to give you total satisfaction but very occasionally we, like others, can fall short of this standard. We would ask you to please spend a few minutes of your time to email, telephone or write to us so that we can put things right. If you have bought from one of our stores, our Store Manager will also be pleased to help.

You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.

Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise these rights, please contact us or complete the following online form - Data Request.

Email: customerservices@morplan.com

Phone: 01279 77 55 22

Post Address:

Morplan Ltd
Unit 1
Temple Bank
Harlow
CM20 2DY

We aim to resolve your query by return, but when this is not possible we will keep you regularly updated on our progress.